They changed my appointment time to earlier, I get there and they say I need his proof of vaccines.. he was just there 3 weeks prior... I drove all the way home and come back and I was told I was 15 min too late. There was no way to take him. I spent 2hrs hauling kids and a puppy back and forth to be sent away. I'll never come back. I'm sorry I referred people to this grooming service. So inconsiderate. One girl tried to say a bath can take 2-3hrs.... ridiculous. The manager was absolutely no help. Completely unprofessional.
The best part of petsmart is their full time dog trainer!
Always kind and professional. Staff knows the products and take good care of your pet. Never had a problem plus the grooming is great! They always take good care of my dog
Oh my goodness, where to start! I have been coming to this location since they opened. All of the staff here is AMAZING. From the cashiers, to the managers, to the groomers, to the dog trainer! They are all amazing. I have three yellow lab puppies and everyone here is always so quick to assist me in picking treats/leashes/harnesses/etc. One cashier looked on her personal phone for a price match on an expensive harness. Multiple sales people even helped me tackle my puppy to the ground to fit him in a harness without even having to ask. They just saw me struggling lol. Karol, the dog trainer, is PHENOMENAL. My fiance and I truly love her. She is so flexible and understands that everyone has busy schedules. She is THE dog whisperer, trust me. Love everything about this store. Come here, you won't be disappointed.
Always friendly, always helpful! Prices are competitive and they frequently have sales. They also offer coins on their own brand of items!
Karol has such a huge personality and is so interactive with everyone that she meets. We took our puppy to class with her and couldn't have been more happy! She is a wonderful individual and really takes her time with owners and pets and is extremely educated on training! I would recommend seeing her to anyone I meet!
Petsmart is a US Veterinary Care based in Mokena, Illinois. Petsmart is located at 21430 Wolf Rd, Mokena, IL 60448, USA.
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